Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.

Domestic Shipping (Australia) We offer the following shipping options within Australia:

Standard Shipping (5–7 business days) – calculated at checkout
Express Shipping (1–3 business days) – calculated at checkout
Free standard shipping on orders over AUD $75
International Shipping We ship to selected countries worldwide. International orders typically arrive within 7–21 business days depending on the destination. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order via our carrier's website.

Delays Lumina Beauty is not responsible for delays caused by customs, weather events, or other circumstances beyond our control.

Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us at [luminabeauty.aus@gmail.com] within 7 days of the expected delivery date so we can assist you.

Contact Us For any shipping enquiries, please reach out to us at [luminabeauty.aus@gmail.com] or through our website contact form.